Insights
Leadership & Governance
Perspectives on the leadership decisions, accountability, and governance required for responsible AI-enabled transformation. Topics include cross-functional ownership, organizational change, privacy, risk, human oversight, and the operating discipline needed to turn insight into action.
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AI Can Personalize the Interaction. It Cannot Create Appreciation.
The strongest teams I have led shared many of the same qualities. People understood their roles. They knew where their teammates were strongest and where they needed help. They trusted one another, celebrated success together, and felt connected to something larger than their individual responsibilities. But underneath all of those qualities was something more basic.…