Advisory & Speaking Inquiries
Bring customer-led AI transformation into your next leadership decision, operating initiative, or executive event.
Contact me about an Executive Playbook Briefing, Customer-Led AI Leadership Workshop, AI Customer Operations Readiness Assessment, 90-Day Executive Advisory Sprint, keynote, executive briefing, leadership roundtable, or facilitated workshop grounded in the Customer Experience AI Transformation Playbook.
A Strong Fit When
- Leadership needs shared language and decision clarity
- A team needs to assess readiness or establish its first operating cycle
- An executive audience needs a practical alternative to efficiency-first AI
- The sponsor values direct access to an experienced independent operator
Ways to Work With Me
Choose the engagement closest to what you need.
The first conversation can refine the scope. You do not need a completed statement of work before reaching out.
Advisory
Apply the Playbook to a real leadership decision or operating initiative.
- Executive Playbook Briefing: Create shared executive understanding of the operating model, choices, and implications.
- Customer-Led AI Leadership Workshop: Map signals, friction, ownership, and the first priorities for action.
- AI Customer Operations Readiness Assessment: Evaluate maturity, governance, evidence, ownership, and organizational readiness.
- 90-Day Executive Advisory Sprint: Help an executive sponsor and designated client team launch the first evidence-to-action operating cycle.
Speaking & Executive Programs
Bring a practical executive point of view to the audience in the room.
- Keynote: A clear challenge to the efficiency-first story of Customer Experience AI.
- Executive Briefing: A concise, decision-oriented program for leadership teams, boards, investors, or senior operating groups.
- Leadership Roundtable: A facilitated discussion about what customer-led AI means for the organization.
- Facilitated Workshop: An interactive program that moves an audience from ideas to practical questions, priorities, and next actions.
Tell Me About the Engagement
A short note is enough to begin.
The most useful context is the service or format you are considering, who the engagement is for, what it should help them understand, decide, or do, and any relevant timing.
Every inquiry is reviewed directly by Gregory Kincaid. When a conversation is appropriate, you will meet with him—not a sales or intake team.
Useful context
- The advisory service or speaking format you are considering
- The leaders, functions, or audience involved
- The decision, outcome, or change the engagement should support
- The event date, planning cycle, or preferred timing
Protect sensitive information: Do not include confidential customer data, credentials, regulated information, personal data about another person, or other sensitive material in the form.
What Happens Next
A direct, focused path from inquiry to the right engagement.
1
I review the request
I review the requested service, audience, desired outcome, timing, and whether my experience and Playbook frameworks are a strong fit.
2
We hold a focused conversation
We discuss the engagement, leadership context, intended outcome, and any organizational, audience, event, or timing requirements.
3
I recommend a clear next step
When there is a fit, I recommend the appropriate briefing, workshop, assessment, advisory sprint, speaking format, or a useful alternative.
Still Exploring?
Start with the Playbook or review the engagement options in more detail.
The free Customer Experience AI Transformation Playbook explains the operating model, evidence-to-action loop, governance requirements, and practical 30/60/90-day starting plan.